Industry News

In Brief

NAID Opens Registration for 2013 Conference
The Phoenix-based National Association for Information Destruction (NAID) has opened online registration for the 2013 NAID Annual Conference, which is scheduled for March 22-24 in Nashville, Tenn. The Gaylord Opryland Hotel and Convention Center will host the event, NAID in Nashville: Tune in for Success.

Individuals can register and learn more about the event online at www.etouches.com/NAID2013AC.


Collection Events Net Cintas 1 Million Pounds of Paper
Cintas Corp., headquartered in Cincinnati, has announced that it has shredded and recycled 1 million pounds of paper collected during Navy Federal Credit Union October “Shred-eral” events held Oct. 13, 2012, and National Foundation for Credit Counseling (NFCC) Protect Your Identity Week (PYIW) events held Oct. 20-27, 2012.


Peña’s Disposal Adds Shredding Subsidiary
Peña’s Disposal, a Cutler, Calif.-based recycling company, has launched Countrywide Shredding, a subsidiary that provides mobile shredding services in California’s Central Valley. Countrywide Shredding has received National Association for Information Destruction (NAID) certification.

Iron Mountain Appoints New President and CEO
Following a unanimous vote by the board of directors for Iron Mountain Inc., William Meaney has been appointed president and CEO of the information storage and management company, effective Jan. 7, 2013. Meaney also joined the company’s board. He succeeds Richard Reese, executive chairman and CEO, who announced his intention to retire after 31 years at the company.

Reese served as CEO of Iron Mountain from December 1981 to June 2008 and returned as CEO in April 2011. He also served as chairman of the company’s board beginning in 1995 and as executive chairman since June 2008. During his tenure, he grew the business from a regional provider with $3 million in annualized revenues to a global leader in information management and storage with more than $3 billion in sales, Iron Mountain notes.

Meaney comes to Boston-based Iron Mountain with more than 20 years of experience overseeing diverse businesses in the United States, Europe, Asia and Africa. Most recently, he served as CEO of the Hong Kong-based Zuellig Group, a $12 billion business-to-business conglomerate that saw sales triple during his eight-year tenure from 2004-2012, according to Iron Mountain.

Additionally, Al Verrecchia, lead independent director of Iron Mountain, will succeed Reese as chairman of the board, effective in March 2013, which coincides with Reese’s retirement from the board. Verrecchia joined the company’s board in March 2010. He also has served as Hasbro Inc.’s chairman since 2008.

Regarding Meaney’s appointment, Verrecchia says, “Bill’s extensive global operations experience in both services and logistics-based businesses is key to expanding our market leadership position in North America as well as growing our international business, particularly in emerging markets. Moreover, Bill possesses keen financial acumen, has proven to be a collaborative team leader and is committed to Iron Mountain’s goal to deliver shareholder returns for the long-term.”


Access Continues Expansion

Livermore, Calif.-based Access has acquired Filing Source Inc., Shredding Source Inc. and Imaging Source of Florida Inc. The three combined records and information management (RIM) companies represent the largest independent industry provider in the Jacksonville, Fla., market, Access CEO Rob Alston says.

Founded as Tab of Northeast Florida in July 1980, Filing Source and its divisions, Shredding Source and Imaging Source, provide product and service solutions for paper, microfilm and microfiche, magnetic media and electronic documents. The company’s record center facility, a 108,000-square-foot building complex, is located on a 7.5-acre campus in Jacksonville.

With the acquisition, Access now serves three Florida markets, including Orlando and Tallahassee. As the largest privately held RIM services provider in the United States, Access serves 27 markets across the nation as well as Costa Rica.

Peter Berndt, who has led the Filing Source group for three years, will continue in a leadership role with Access.


HHS Announces HIPAA Breach Settlement
The Hospice of North Idaho (HONI) has agreed to pay the U.S. Department of Health and Human Services (HHS) $50,000 to settle potential violations of the Health Insurance Portability and Accountability Act (HIPAA) of 1996 Security Rule. This is the first settlement involving a breach of electronic protected health information (ePHI) affecting fewer than 500 individuals.

The HHS Office for Civil Rights (OCR) began its investigation after HONI reported to HHS that an unencrypted laptop computer containing the ePHI of 441 patients had been stolen in June 2010. During the investigation, OCR says it discovered HONI had not conducted a risk analysis to safeguard ePHI. Further, HONI did not have policies or procedures to address mobile device security as required by the HIPAA Security Rule, OCR adds.

Since the June 2010 theft, HONI has taken additional steps to improve its HIPAA privacy and security compliance program, according to HHS.

“This action sends a strong message to the health care industry that, regardless of size, covered entities must take action and will be held accountable for safeguarding their patients’ health information,” says OCR Director Leon Rodriguez. “Encryption is an easy method for making lost information unusable, unreadable and undecipherable.”

The Health Information Technology for Economic and Clinical Health (HITECH) Breach Notification Rule requires covered entities to report an impermissible use or disclosure of protected health information, or a breach, of 500 individuals or more to the Secretary of HHS and the media within 60 days after the discovery of the breach. Smaller breaches affecting fewer than 500 individuals must be reported to the secretary annually.

OCR and the HHS Office of the National Coordinator for Health Information Technology (ONC) have launched a new educational initiative, “Mobile Devices: Know the Risks. Take the Steps. Protect and Secure Health Information,” that offers health care providers and organizations practical tips on ways to protect their patients’ health information when using mobile devices such as laptops, tablets and smartphones. More information is available at www.HealthIT.gov/mobiledevices.

The Resolution Agreement can be found on the OCR website at www.hhs.gov/ocr/privacy/hipaa/enforcement/examples/honi-agreement.pdf.


Gilmore Services Lands Contract with Alabama Division of Planning
Ronnie Gilmore, CEO of Gilmore Services, the 57-year-old diversified business services company headquartered in Pensacola, Fla., says the company has been awarded a 35-month contract with two additional 12-month renewal options to provide secure destruction of confidential materials to Alabama government agencies. All state government facilities throughout Alabama’s 28 counties are included in the contract.

Gilmore says, “In times of stiff competition, against some of the largest national companies in our industry, this award is just one more affirmation of the exceptional quality of all the services delivered by our fine people.

“It’s great to see that all of the work and resources we have put into security measures, monitoring systems and employee selection is being recognized as one of the most security conscious organizations providing services to each citizen and governmental organizations within the state.”

Gilmore says a key consideration in awarding the contract was the company’s National Association for Information Destruction (NAID) certification.

Bob Johnson, CEO of Phoenix-based NAID, says he is pleased to see state agencies moving toward more secure practices.

“The companies that go through the rigors of our certification process do it at a great deal of expense and time,” Johnson says. “It shows that they really are as concerned for their customers’ information as the customers themselves are. It is one true measure that really differentiates the companies involved in the handling of confidential personal, corporate and government data.”

The company’s contract with the state of Alabama began Dec. 1, 2012.

Gilmore Services offers records storage and management; shredding of confidential material, including electronic scrap; high-speed data imaging; off-site electronic data storage; information relationship software; commercial warehousing; and moving services.


PRISM International Members Elect CRMI President to Board
Gail Bisbee, president of Confidential Records Management Inc. (CRMI), a Greenville, N.C.-based records and information management (RIM) firm, has been elected as small business director of Professional Records and Information Services Management (PRISM) International.

PRISM International, Chicago, is a professional association for commercial RIM services providers.

As an active member of the records management community, past treasurer of PRISM International and a small business owner, Bisbee brings more than 17 years of professional experience to her role as small business director.

“Being elected to the board only strengthens CRMI’s commitment to the organization, the records and data management industry and the clients we serve,” Bisbee says.

“I look forward to being involved in the educational and networking opportunities the international association provides as well as the opportunity to work with others within the industry to enhance service offerings and build on professional best practices,” she adds.

Bisbee founded CRMI in 1995 to provide records and data management solutions, including records storage, secure destruction, imaging and document conversion services, to business and health clients in North Carolina.


Iron Mountain Acquires Three Information Management Companies
The Boston-based records and information management firm Iron Mountain has expanded its business with the acquisition of three data protection firms. Iron Mountain acquired IG2 Data Security Inc., Chicago; Datapros Storage and Staffing LLC, Phoenix; and Data Backup Inc., Sarasota, Fla.

Iron Mountain North America President Harry Ebbighausen says, “We welcome the customers of these firms and are committed to serving their data backup and recovery needs.”

He adds, “Acquisitions are a key component of our overall strategy to drive growth and returns on invested capital, and we will continue to seek opportunities that enhance our existing operations or expand our service footprint.”

IG2 Data Security has offered data protection and backup tape storage services to Chicago, northwest Indiana and southeastern Wisconsin since 2002.

Datapros Storage and Staffing LLC provides media storage and management services in the Phoenix area.

Data Backup Inc., founded in 1994, provides data storage and disaster recovery services in western Florida.


Allshred Services Concludes Holiday Gift Drive
For the third consecutive year, Allshred Services, Maumee, Ohio, sponsored a community shredding event in support of Lucas County Children Services’ 2012 “Give the Best Gift Ever” holiday gift drive campaign, Nov. 26 to Dec. 7.

With the donation of a new, unwrapped toy or gift card, businesses and individuals could drop off five boxes or bags of confidential documents to be shredded by Allshred for free.

With the support of all those who participated in the community shredding event, Allshred says it delivered more than 320 toys and gift cards to Lucas Country Children Services Dec. 12, 2012. The company also transported a toy donation from American Plastic Toys in Walled Lake, Mich., to Lucas County Children Services in downtown Toledo, Ohio.

Shred360 Receives 2012 Better Business Bureau Award
Columbia, S.C.-based Shred360 has received the 2012 Better Business Bureau (BBB) Torch Award for exceptional business practices and customer service. The award was presented to the Shred360 management team Oct. 24, 2012, at the BBB’s Second Annual Business Trust Expo and Torch Award Ceremony. The theme of this year’s expo was “Businesses You Can Trust.”

According to the BBB, its Torch Awards recognize companies that are committed to exceptional standards for ethical business practices and service to their customers, employees, suppliers and communities.

Shred360 was selected by an independent panel of business professionals.

John Anderson and James Christie founded the company in 2007 with one shred truck after leaving successful careers in the military. Originally serving the greater Columbia metropolitan area, Shred360 now services all parts of South Carolina as well as parts of North Carolina and Georgia.

Shred360 says it has provided secure document destruction services to nearly 4,000 customers and clients to date and also has provided free services to thousands more consumers and citizens of South Carolina through its community shred days.

Lucas County Children Services distributed toys and gift cards to more than 1,500 abused and neglected children in Ohio’s Lucas County for this upcoming holiday season.

Allshred Services is a National Association for Information Destruction- (NAID-) certified provider of confidential, secure destruction services.


NAID Acquires Shred School

The National Association for Information Destruction (NAID), Phoenix, has acquired the rights to the trade name Shred School® from Total Training Services Inc., Spartanburg, S.C. NAID is a nonprofit trade association serving the secure destruction industry.

The acquisition follows Ray Barry’s departure from Total Training Services, where he served as president. Barry has taken an executive sales position with Livermore, Calif.-based Access Information Management.

NAID President Scott Fasken of Colorado Document Security says, “As far as we were concerned, it was no-brainer. Shred School was a strong brand with a good reputation and a mission that aligns perfectly with NAID’s mission.”

Barry says, “It was very important to me that Shred School had a good home. The acquisition of the brand by NAID ensures it will. I can think of nothing better for it.”

NAID says Shred School will be a platform for advanced training on the association’s sales and marketing programs as well as on traditional industry sales techniques and regulatory issues.


Shred-it Acquires Super Shred Document Destruction
Shred-it, based in Oakville, Ontario, Canada, has acquired the mobile document destruction firm Super Shred Document Destruction.

Super Shred operated a leading on-site document destruction service primarily serving the Greater Toronto area (GTA) with operations in the Ontario cities of Cambridge and Ottawa, Shred-it says. The acquisition applies to all of Super Shred’s operations.

With the acquisition, Shred-it now has three branches in Greater Toronto.

Shred-it President and CEO Vincent R. DePalma says, “This acquisition supports our corporate growth strategy and will significantly enhance our presence and density in key Canadian markets, including the GTA, Cambridge and Ottawa.”

He continues, “We look forward to the opportunity to provide Super Shred’s loyal customers with Shred-it’s best-in-class secure document destruction services.”

During the past two years, Shred-it has completed 18 acquisitions.

DePalma says, “Acquisitions will continue to play an important role in Shred-it’s strategic plans complementing organic growth and further enhancing our market position as a global leader providing document destruction services.”

Birch Hill Equity Partners acquired Shred-it in 2009.


NDX Group Opens New Archive Building
NDX Group, a Baltimore-based shipping and records management services provider, has announced the completion of its new 18,280-square-foot archive building in Catonsville, Md.

The new building is adjacent to NDX’ existing building and brings the company’s total area to slightly less than 40,000 square feet.

The company says the new building has six times the capacity of its previous warehouse and is equipped with security and fire prevention features and a multi-level catwalk racking system. The company says it currently stores hundreds of thousands of boxes for businesses in the Maryland, Washington, D.C., and northern Virginia area.

“Over the past six years, our archiving business experienced an average growth of 40 percent per year,” says John Corbitt, president of NDX Group. “This growth has made us recognize the need for a larger, state-of-the-art storage facility so that we can better serve our clients and continue to offer price rates significantly lower than our competitors.”

The company’s older building has 17 feet of ceiling clearing, while the new building boasts a 65-foot ceiling height. Corbitt says the additional height will improve economies of scale for its records storage business.

NDX Archives also offers scanning and shredding services.

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