Viably hires new director of customer experience

Viably has appointed Heather Schuler as director of customer experience. Schuler joined the Viably marketing team Aug. 21 and the company says Schuler is a valuable addition to the team with her robust waste and recycling industry background and 25 years in marketing.

“I am thrilled to be on the Viably team and look forward to contributing to the company’s growth by enhancing the experiences our customers have with our brand and organization,” Schuler says. “I am excited to work closely with the entire Viably team to define, design, and deliver an unparalleled experience for our customers, ensuring satisfaction at every stage of their journey.”

Viably, formerly Komptech Americas, is a provider of waste and recycling solutions, systems and services to the solid waste and organics waste markets across the United States and Canada.

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John Morgan, vice president of marketing and communications at Viably, expressed delight at Schuler’s appointment.

“We are extremely pleased to welcome Heather to the Viably family,” he says. “Her substantial marketing experience combined with her deep understanding of the industry will play a crucial role in creating valuable experiences for our customers.”

Schuler’s appointment comes as Viably seeks to further solidify its market position by increasing its long-term focus on solving customer challenges. The company says her knowledge and dedication will be instrumental in upholding Viably’s goal of providing the best possible customer experience in the industry.

As the new director of customer experience, Schuler says she is eager to leverage her expertise to help foster a customer-centric culture at Viably, ensuring that each interaction adds value to every customer journey.