Vecoplan Announces Service Center Network

Archdale, N.C.-based Vecoplan LLC, a manufacturer of industrial waste shredding and grinding equipment, has announced its establishment of a North American network of factory-trained and certified service representatives.

“This network, along with a multi-million dollar OEM parts inventory, ensures that the 1,500-plus Vecoplan shredder and grinder customers in North America receive prompt and effective attention when in need of these services,” according to a news release from the company.

“The network didn’t happen over night. It is the result of several years of training and development,” David Hess, Vecoplan technical service manager, says.

The formal network activation began at a technical training seminar Nov. 4 and 5 at Vecoplan’s facilities in Archdale. Approximately 40 individuals earned certification as authorized Vecoplan service representatives, expanding Vecoplan’s technical support team of nearly 30 staff members and independent representatives. The training included protocol for system start up, basic maintenance procedures and advanced shredder repair/rebuild. The network is trained on plant-based shredding equipment and systems, as well as on Vecoplan’s mobile shredding systems.

“We now have strategic service centers in most key trading areas in North America. California, Minnesota, Massachusetts, Florida, Georgia, Montana, North Carolina, Pennsylvania, Tennessee, Texas, Wisconsin, Ontario and Quebec are among the most recent centers activated,” Mark Craver, customer service manager for Vecoplan, says. “This is a very sharp group of individuals that we hand-picked for their technical ability as well as their demeanor, attitude on customer service and responsiveness.”

Other states and regions are serviced by Vecoplan’s Archdale service team. A network of representatives coordinated through Vecoplan GmbH in Bad Marienberg, Germany, services customers in Europe, Australia and Asia.

“Vecoplan’s goal is to reduce customer downtime for unscheduled repairs and routine maintenance. These service centers, along with availability of quality parts, demonstrate Vecoplan’s overall commitment and dedication to customer satisfaction after the sale,” Ross Davis, Vecoplan parts manager, says.

Sponsored Content

Shredding tough materials with a small footprint

Discover how SSI’s innovative M120 EX Dual-Shear® shredder is revolutionizing recycling with its unique stacked chamber design and SmartFeed® technology—delivering powerful, space-efficient, and adaptive shredding for hard-to-process materials like plastics, metals, and fishing nets. Watch the video and read the full article to see this next-generation shredder in real-world operations.

In addition to the service network and expansive parts inventory at Vecoplan’s Central Parts Distribution Center, the company offers standard warranties, preventive maintenance contracts, corporate parts programs, rebuild services, telephone customer support, modem-based process monitoring and troubleshooting, guaranteed next-day delivery (on most parts), preferred customer discounts, lifetime guarantees on some components, operational training programs and after hours support.