Advanced Chemical appoints customer care manager

Advanced Chemical Co. (ACC), a Warwick, Rhode Island-based precious metals refining and electroplating company, has appointed Shanon Horridge customer care manager.

In this position, Horridge will work closely with ACC’s sales manager, vice president of operations and other key management members to maintain a fully satisfied, loyal, and profitable customer base of plating companies, jewelry manufacturers, dental laboratories, electroplating manufacturing operations and other industries, the company says. The customer care manager also monitors and maintains established customer relationships to identify areas of concern and present proactive solutions.

“As the new customer care manager, Shanon is responsible for maximizing both logistics initiatives and the efficiency and productivity of her department,” says Chief Marketing Officer John Antonacci. “Her overall knowledge and experience will help Advanced Chemical identify new processes and procedures to improve business. We are happy she joined our team.”

Prior to joining ACC, Horridge was a senior member of the international customer care division at Honeywell for more than seven years. While at Honeywell, she instituted and ran a wellness program to reduce absenteeism and encourage healthier lifestyles. While at A.T. Cross Co. for nearly six years, she first served as marketing communications coordinator before being promoted to production control coordinator of manufacturing.

“I possess hazardous materials shipping certifications and export experience, which apply directly to the processes here at ACC,” Horridge says.

“I plan to streamline the customer care processes and eliminate waste where possible so we can focus on providing world-class customer care to all Advanced Chemical customers and potential customers,” she adds.

Advanced Chemical is a family owned and operated full-service precious metals refinery. The company refines gold, silver, platinum, palladium and rhodium in its 25,000-square-foot, state-of-the-art refinery. Advanced Chemical is a leading manufacturer of proprietary precious metal electroplating chemistries and other specialty chemistries and has laboratory services that include assaying, element identification and product support.