Vecoplan appoints director of customer relations

Matt Osborne was recently appointed director of customer relations at Vecoplan LLC, Archdale, North Carolina.

In his new position, Vecoplan says Osborne is charged with reengaging older customers in dialogue to determine, develop and implement best practices for all interactions between Vecoplan staff and the people they serve.

His initial focus will be the expansion of Vecoplan’s factory-certified parts program through the evolution of the company’s “constant improvements in service initiative.” The plan depends on the quality of information communicated, product accuracy, cost competiveness and timely delivery, the company says. Acting as a liaison, Osborne will facilitate communication and cooperation among Vecoplan customers and Vecoplan’s parts and service team. He will begin by reaching out to Vecoplan customers who the company has not heard from in a while.

The company says Osborne initiated the successful Vecoplan Roadshow in his former role as a regional sales manager in Vecoplan’s Mobile Division. During this time he demonstrated a natural talent for listening to users of Vecoplan machinery, gleaning insights and implementing programs to increase customer satisfaction, the equipment supplier says.

Prior to joining Vecoplan, Osborne was city manager at homebuilder DR Horton, Greensboro, North Caroling. In this position, he managed day-to-day operations, coordinating the activities of sales, construction, customer service, acquisitions and administration. He also brings more than 11 years of sales experience to his new position.

Vecoplan is a worldwide leader in recovery, shredding, sorting and recycling technologies for most municipal and industrial sectors.