Montreal-based FleetMind Solutions Inc., a provider of fleet management solutions, now offers waste and recycling companies a Web-based application for the automated management of individual carts and customers.
“Waste and recycling firms place the highest value on ensuring accurate service delivery and a problem-free customer experience,” says Martin Demers, CEO of FleetMind. “To help them achieve this, we provide a comprehensive cart delivery and management system. Using RFID tags, each garbage can or cart can be associated with a specific customer address. Drivers can quickly verify cart details by scanning these with handheld devices. Inventory management capabilities can update backend databases in real-time on service or replacement and repair requirements.”
Using the FleetMind cart management system:
- Carts are associated to each customer with RFID tags and GPS geo-coding positioning.
- The captured information is fed back to the back office/dispatch system.
- The back office dispatches a designated customer route to a truck.
- The truck implements the route and the lifts are confirmed automatically when the FleetLink on-board system reads and recognizes the contianers collected from their RFID tags, thereby automating the service verification process.
- For exceptions, the driver can send messages to the back office to advise sales of new customers not indicated on the route, or maintenance of any carts needing repair.
- After each stop, the confirmation data is sent immediately to the back office, allowing customer service representatives to respond to customer inquiries or complaints with real-time data.
- Repair and replacement data can be dispatched to the cart delivery handheld for maintenance to repair and replace carts as needed with a “maintenance route.”
“Our enhanced cart delivery and management system delivers better service through real-time access to information and immediate response capabilities,” Demers says. “As a result, our waste and recycling customers are reporting a sharp increase in truck productivity and a significant reduction in the time it takes to deal with customer service inquiries and complaints.”
More information on FleetMind’s cart delivery and management system is available by e-mailing sales@fleetmind.com.
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