Caterpillar’s how-to resources help customers maintain equipment

The manufacturer’s new library is designed to help customers maintain their Cat equipment.

a row of shovel excavators

Kzenon | stock.adobe.com

Caterpillar, a Texas-based construction and mining equipment manufacturer, has launched a library of how-to videos and articles for customers who prefer to do their own maintenance and repairs.

The library includes a new series of do-it-yourself videos designed to help customers maintain their Cat equipment. The how-to instructional videos provide instructions for common maintenance, repair and inspection tasks.

“Customers can view these short how-to videos with the goal of making it simple, clear and easy for them to maintain their Cat equipment,” says Jay Ramasamy, vice president of sales and marketing for Caterpillar’s construction industries services division. “They were developed in direct response to what people are requesting most for common repair and inspection items. They are designed to help save customers’ time and money and assist those who prefer to do their own maintenance at a time that’s convenient with their production schedule.”

The Caterpillar DIY video series serves as a supplement to the machines’ operation and maintenance manuals (OMM). The library includes nearly 60 how-to videos produced in English with subtitles in 23 different languages. According to Caterpillar, the library continues to expand the variety of videos offered.

As a complement to the DIY videos, Caterpillar also has developed a blog series covering the most popular maintenance tips. The articles break down inspection, maintenance, repair and replacement information into simple steps.

Caterpillar says that while often featuring one machine as an example, the maintenance information applies to all machines in general and is not specific to a particular model or type. The videos and articles cover everything from maintaining dozer precision cutting edges to installing batteries, replacing fuel filters and testing the service brake on Cat equipment.

For customers upgrading equipment, the series also offers instructions on how to install various Cat upgrade kits, such as light guards, cab guards and fire extinguisher mounts.

Expanding beyond maintenance, the video catalogue dives into tips for selecting steel tracks for excavators, dozers and loaders. It also provides an overview of Cat rubber track designs, how they function and guides customers through the options for Cat compact track loader and mini hydraulic excavator rubber tracks.

“If the task requires a part or the repair becomes more involved than the customer anticipated, we have designed the blog site to allow the customer to quickly get the additional support they need,” Ramasamy says. 

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