i-SIGMA board appoints Complaint Resolution Council chair

The board of directors of the International Secure Information Governance & Management Association (i-SIGMA), Phoenix, has appointed Bowman Richards, owner and president of Nashville, Tennessee-based secure shredding company Richards & Richards LLC, as chair of the association’s Complaint Resolution Council (CRC).

Richards replaces outgoing CRC Chair Cory Tomczyk of Wisconsin-based IROW. Richards has served as a member of the CRC since 2018. He also served as i-SIGMA’s international conference chair in 2014 and on the board of directors of PRISM, a part of i-SIGMA, from 2017 to 2020. He has been a member of i-SIGMA and its predecessor organizations since 2008 and has earned the CSDS (Certified Secure Destruction Specialist) designation. As a member of i-SIGMA and its predecessor organizations since 1987, Richards & Richards has played a leading role in the organization since its earliest days.

“Cory did an amazing job guiding the CRC through some very delicate situations,” Richards says. “Although I have some big shoes to fill, I had the privilege of working with and learning from Cory throughout his time as the CRC chair. I’m honored to be his successor.”

By charter, the i-SIGMA CRC is responsible for enforcing the association’s Code of Ethics, handling complaints of wrongdoing within the information life cycle management industry and protecting the association’s trademarks if misused.

“The CRC is tasked with one of the toughest jobs in the organization,” i-SIGMA President Pat DeVries, CSDS, says. “By its very nature, the council is working with members who are addressing complaints and are generally unhappy about it. Bowman’s past experience on the CRC means he already knows his way around the politics and pitfalls associated with complaint resolution.”

I-SIGMA is a trade association that enforces standards and ethical compliance for approximately 2,000 secure data destruction and information management service providers on six continents. Formed as a 501(c)6 nonprofit in June 2018 by the merger of two long-standing industry associations, the National Association for Information Destruction (NAID) and PRISM (Professional Records and Information Services Management) International, the association maintains data-security vendor-compliance certifications.