Arsenault Reports Healthy Market for its Software

Arsenault Associates, a Burlington, N.J.-based provider of fleet maintenance and management software, has reported revenue growth of 118 percent over the past five years. In 2009, despite a considerable downturn in the transportation sector, the company says revenue grew by 5 percent.

“Despite the continuing poor economy, we continue to grow,” says CEO Charles Arsenault. “Although a substantial number of existing and prospective customers are dealing with budget cuts and project delays, we continue to help many customers reach a decision to move forward based on the clear ROI associated with a well-implemented fleet asset maintenance management system. At the same time, we increased our investment level in product development in order to deliver an even broader range of benefits for our customers in 2010 and beyond.”

During 2009, Arsenault’s 30th year in business, the company increased its staffing in product development, the company reports in a news release. The company says its Dossier software serves a customer base of more than 4,000 fleets that operate more than 600,000 pieces of equipment

“In 2009, many fleet companies made serious efforts to find profit in cost savings,” says Charles Arsenault. “Good maintenance software systems offer many benefits for fleet managers, but rapid ROI may have been the single most important benefit last year, and it helped to drive Dossier sales. Our fleet management consulting and training business also saw growth, in both new installations and for ongoing improvements, training, and system tune-ups for existing users.”

Arsenault says that growth had come in a number of markets, but primarily through increased adoption by government fleets, waste operations, and -- in what it calls a strong resurgence of interest -- trucking fleets.

“We record and track all inquiries by potential customers,” Arsenault said, “and last year we had thousands. Unfortunately for many companies, an inquiry was as far as the effort went. Our major competitor is still not another company, but a potential customer’s inability to decide whether to adopt maintenance management software at all -– a de facto decision to do nothing. It is truly an unfortunate ‘penny-wise dollar-foolish’ position, as the typical payback period for Dossier is six months or less.”

Arsenault Associates customers include Fortune 100 corporate fleets as well as mid- and small-size fleets in a wide variety of industries like trucking, concrete, construction, food, beverage, education, marine, government agencies and others, according to the company. More information on the company can be found at www.arsenault.com.