ARN Auto Recycling awarded ISO 9001 certificate

Dutch firm says it also is close to achieving a 95 percent car recycling rate.

The Dutch firm ARN Auto Recycling has been awarded the ISO 9001 certification following an audit conducted by the Dutch certifying body KIWA.

ARN notes that complying with the internationally recognized standard demonstrates that it has its internal processes and the quality of its management systems up to all standards. “This helps us show that ARN as an organization is still moving forwards. We constantly strive to improve and ensure that all our staff remain involved in that process. ISO 9001 will help us to soundly control our business processes, which is extremely important to our service provision and transparency,” says Aarnout van Duuren, manager at ARN Auto Recycling.

ARN Auto Recycling placed ISO 9001 certification on its agenda February 2014, and the company took its first internal steps a few months later. “It has been a truly intensive program. To ensure success, it was essential that every employee was convinced of the value and importance of ISO 9001. That aspect took up most of our time. It is therefore extremely satisfying to see that we achieved certification in one go, without any shortcomings,” continues van Duuren. “For us, ISO 9001 is also a tool for measuring whether we are on schedule with our targets and guaranteeing for example how we deal with complaints or the results of a customer satisfaction survey.

“By setting these items in a fixed structure, we gain greater control over the processes and are able to make any necessary adjustments at an earlier stage, thereby increasing the effectiveness of our policy.”


Peter Brands, senior auditor at KIWA who was responsible for ARN’s certification process, highlighted the way ARN Auto Recycling undertook the certification process. “That is quite an achievement since the task represents a major burden on top of the regular workload. However, the advantage of this approach is that at the end of the day everyone recognizes themselves in the selected process descriptions, thereby broadening internal support.

“Another advantage is that the preparations are undertaken by people who understand the nature of the work in practice. The result is a truly bespoke program,” Brands adds.

“The situation is different if you as a company have the ISO program undertaken by an external party. It also became clear during the audit that ARN has grasped this opportunity to thoroughly examine its own operating practices. Besides a number of minor points for improvement, I came up against no major shortcomings during the course of the audit.

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“I would like to pay one further compliment for the way in which ARN has equipped its extranet for all contract parties,” Brand continues. This move allowed the management to understand the precise status of business at all times, in relation to the statutory tasks the organization faces.

ARN, founded in 1995 by the Dutch auto sector, has as its principal goal achieving a 95 percent recycling and useful application of end-of-life vehicles in 2015.

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