AMCS installation boosts Norwegian hauler’s sustainability standing

Norway-based waste management firm Retura IRIS says its enterprise resource platform (ERP) software designed by Ireland-based AMCS has helped it strengthen its position in the Norwegian waste management industry. Retura IRIS says Tthe AMCS Platform enables it to deploy new digital services to its customers and help it fulfill United Nations Sustainable Development goals.

“We were looking for a solution that covered all of our key processes, both internal and external,” says Retura Iris CEO Anders Tverbak is pleased with the new system. “On top of that, we have a strategic focus on developing our business process to fulfil the UN Sustainable Development Goals. The AMCS Platform offers fantastic capabilities to drive optimized routes and processes to reduce our carbon footprint.”

The AMCS Platform in place at Retura IRIS covers “the complete business process, from customer management, dispatch and logistics, order handling in the trucks, invoicing and the interface with the corporate finance and reporting systems,” according to AMCS.

“The AMCS solution was chosen after detailed review of the Waste Management ERP-systems in Norway,” says Tverbak. “At the time, the solution was not fully ready for the Norwegian market, and we have worked closely together with the AMCS team and participated in the development and adaption.”

Tverbak continues, “We needed a platform and solution that helps us reach our strategic goals, which is to offer efficient waste handling to our customers and be certain that we can develop the system as new requirements arise in our industry and with the overall digital development of such systems. To choose a system that was not 100 percent ready for our home market was a risk, for sure. However, we weighted the value of being able to participate in the localization and adaption of the software. This way, our project group has an ownership and deep understanding of the AMCS platform.”

AMCS says the ERP system it now has in place at Retura IRIS is compliant with both Norwegian and international standards such as digital invoice directly from AMCS Platform using Elektronisk HandelsFormat (EHF) 3.0 standards, and digital and automatic import of payments directly from the bank using ISO-20022 standards.

“We plan out the logistics of the waste collection, handle our customer relations and invoices, and connect our administration with our drivers to create an efficient internal work process,” says Tverbak. “Unlike our previous ERP system, AMCS gives us an intuitive real-time overview of all of our business processes.”

He adds, “It does not stop here. Our customers will soon get access to a modern customer portal where they get a view of all their activities, they can create new orders, review invoice statuses and a view of their statistics in real-time. All this will further improve our customer experience.”