hall gates vecoplan
From left: Mitchell Hall and Paula Gates bring customer support experience to their roles at North Carolina-based Vecoplan LLC.
Photos provided by Vecoplan LLC.

Vecoplan adds to service team

Equipment maker adds Mitchell Hall and Paula Gates in U.S. customer support roles.

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October 7, 2021

North Carolina-based Vecoplan LLC has added to its after-sales department with new team members with leadership roles the company says will provide critical services to customers.

Mitchell Hall has been added to lead the new department. Vecoplan describes him as a veteran in customer service with more than 15 years of experience. Hall has worked in the financial and government industries where he managed call and walk-in service centers, risk management operations, and payment operations. He will oversee replacement parts sales operations and technical services that provide Vecoplan machine maintenance and repair.

Paula Gates has recently joined Vecoplan as the administrator to manage the company’s field technical services in North America. Bringing operational and customer service experience, Gates serves as the liaison between customers and Vecoplan’s certified technicians that perform at customer sites.

The after-sales department has also hired five service technicians for both in-house and field positions to serve customers. “Vecoplan wants to provide the best service possible to our customers for the life of their machines, which often can last a decade or longer,” says Hall.

“Offering maintenance and service by full-time employees who know our equipment intimately is a value-add for customers,” adds Hall. “We will be benchmarking ourselves against first-in-class service models to elevate the customer experience.”

Vecoplan LLC describes itself as the North American subsidiary of Germany-based Vecoplan AG. The company makes industrial and mobile shredding equipment and recycling systems for a wide range of materials, selling into the plastics, wood, biomass, recycling, waste and waste-to-energy markets.