Mack Trucks, Greensboro, North Carolina, says it has reached a significant milestone by building 100,000 trucks equipped with its Mack GuardDog Connect integrated telematics solution. Mack GuardDog Connect, which was first launched in 2014, is a proactive diagnostic and repair planning solution that monitors a truck’s critical fault codes.
“From its launch with truck No. 1 to now reaching 100,000 trucks, Mack GuardDog Connect has proven itself to be an incredible tool to protect and maximize our customers’ uptime,” says Jonathan Randall, Mack Trucks senior vice president of North American sales and marketing.
Unplanned downtime results in lost productivity, which can be one of the most significant costs heavy-duty trucking customers face, the company says. To help reduce this issue, Mack GuardDog Connect proactively monitors a truck’s critical fault codes that could lead to unplanned shut down situations.
The company explains that if a potential issue is detected, GuardDog Connect sends a notification to Mack OneCall agents at the 24/7 Mack Uptime Center. OneCall experts can then diagnose the issue and, based on its severity, determine the best plan of action, Mack Trucks says.
Should a repair be required, proactive repair scheduling is initiated while the truck remains on the road. In addition, the company says all stakeholders—including the driver, the designated customer contact and the dealership—are kept up to date through the ASIST service communications platform.
Mack GuardDog Connect also serves as the enabling technology for Mack Over The Air, which provides remote software and parameter updates directly to customers’ trucks. Working with Mack OneCall agents, the updates are scheduled at the customer’s discretion, the company says. If a customer needs frequent parameter updates, including changes to road speed limits, idle times, engine performance modes and more, a Mack Parameter Plus package allows customers to make up to 50 parameter updates per truck, per 12-month period.
Mack GuardDog Connect is standard on all Mack models equipped with Mack engines and monitors critical fault codes in Mack engines and aftertreatment systems and Mack mDRIVE automated manual transmissions. Mack Over The Air is provided at no charge on GuardDog Connect-equipped vehicles during the initial two-year base engine warranty, with customers having the option to extend the service after two years.