Doosan Infracore North America, Suwanee, Georgia, is launching a subscription-based telematics monitoring service called Smart X-Care. Smart X-Care is supported by a new machine monitoring center located at the Doosan Infracore North America headquarters in Suwanee.
The machine monitoring center is staffed by Doosan employees who will monitor subscribers’ DoosanCONNECT Telematics systems and send them and their dealer notifications if their Doosan construction equipment needs attention.
“Doosan is excited to bring this new telematics service to our customers,” says Todd Roecker, vice president of growth initiatives for Doosan Infracore North America. “With Smart X-Care, our customers can rely on Doosan employees to function as fleet managers and partner with customers and their dealers to protect their equipment investment.”
According to a news release from Doosan, using a machine’s DoosanCONNECT Telematics data, Doosan employees will monitor a subscriber’s machine via the new machine monitoring center for critical machine fault codes, upcoming and overdue service and warranty expirations. When a machine alert is triggered, the telematics system will simultaneously send two messages via email, one to the owner and one to the dealer and push notifications.
The message sent to the Doosan construction equipment owner lets the owner know that the dealer has been notified. The message will also include any immediate action that needs to be taken to prevent machine damage, such as shutting down the machine until the issue can be corrected. The Doosan dealer message will include the customer contact information, the triggered fault code and a troubleshooting guide.
Doosan will send Smart X-Care subscribers a machine utilization report. This report will use DoosanCONNECT Telematics data to provide customers with operation figures, which could include machine utilization and fuel consumption. The report will make recommendations for improving fuel efficiency and reducing machine wear. It will also summarize upcoming maintenance needs.
Smart X-Care is currently only available for newly purchased Doosan construction equipment. After purchasing a new machine, all customers will receive a free six-month subscription to Smart X-Care. Thirty days before the free period expires, the customer will get a notification alerting them of the upcoming expiration. The customer can visit the Smart X-Care subscription page, provide payment information and extend the telematics service. Doosan customers will pay a $19.99 monthly fee per machine for the subscription service.
“Existing Doosan equipment customers can continue using their DoosanCONNECT Telematics information for no charge through the smartphone app or by accessing the system on a web browser,” Roecker says. “We encourage our customers to take advantage of the data and partner with their dealers to make strategic fleet management decisions that will enhance the machine performance and improve owner profitability.”