Stamford, Connecticut-based cieTrade Systems Inc., a global provider of business software for trading and recycling companies, has launched cieDispatch, a mobile app for truck drivers to manage dispatch jobs. They can instantly retrieve a list of assigned tickets, get directions to service locations, update job statuses, record notes and even capture photos, the company says.
“Many of our clients still use the old paper ticketing system, which can be cumbersome, not to mention, drivers then have to call into the office if there’s an issue, and we have to rely on their self-reporting of load status, job completion and partially scribbled down location notes,” says Dan Martin, cieTrade senior recycling plant specialist. “cieDispatch was designed as a productivity tool for the back office to manage drivers, get real-time load status updates and reduce the amount of calls to the office and reduce data-entry at the end of the day.”
Information from the driver is instantly updated in cieTrade, saving time and making it easier to manage services while eliminating double entry at the end of the day, the company says. The back office is alerted when a load is completed or if it is canceled, along with the reason why, making it easier to process claims and issue invoices. Primary contact information and site-specific instructions are displayed for the drivers, including turn-by-turn directions with Google Maps. Any associated photos or files of the location are uploaded and attached to that load, making retrieval for billing purposes streamlined and efficient, cieTrade says.
To learn more about cieDispatch or about cieTrade’s business management software for recycling plants, email cieTrade at firstname.lastname@example.org or call 877-895-2781.