The Woodlands, Texas-based Aegis Hedging Solutions says it has appointed Steve Resnick to the newly created position of chief customer officer. Aegis describes Resnick as having more than 25 years of experience in customer support roles.
Resnick will be responsible for “leading an integrated customer success organization that includes onboarding, technology adoption, product support and new product integration” for Aegis customers, according to the firm. Aegis describes itself as “a leader in technology and expertise for commodity and environmental markets.”
In a 2021 Recycling Today Media Group article, Aegis was described as among the companies “eager to help scrap participants learn the intricacies of metals hedging,” according to Aegis Director of Metals Trading Adam Jackson. Jackson said hedging can seem mysterious to the uninitiated, but added, “Hedging using financial instruments doesn’t change the physical transaction at all. Your hedges work as a complement to the transaction you executed in the physical market. There’s also no change in the invoicing and collection process.”
“Customer experience is driving every action at Aegis, including the launch of the Aegis Swap Execution Facility and the expansion of our platform through organic innovation, artificial intelligence and strategic acquisitions,” says Bryan Sansbury, chair and CEO of AEGIS. “Steve’s experience will ensure each customer continues to receive outstanding support and is able to easily access our collective capabilities.”
Resnick joins Aegis from DXC Technology, where he most recently led the Americas Banking and Capital Markets business unit. Past executive-level roles at DXC focused on the energy and risk management sectors, according to Aegis.
“Aegis has changed the way companies navigate and manage commodity and carbon markets,” says Resnick. “Aegis is in an enviable market-leading position with blue-chip customers, modern technology, proprietary analytics and talented colleagues. As a result, our customers place tremendous trust in us, and I look forward to tailoring our capabilities to meet their unique needs.”