Waste Harmonics states its iWaste system is gaining momentum

The company’s iWaste monitoring system was crafted initially for a national truck stop chain.


Rochester, New York-based Waste Harmonics is stating that its iWaste multilocation monitoring system is gaining customers after proving its worth for its initial customer, Pilot Flying J Travel Centers, Knoxville, Tennessee.

Waste Harmonics founder and CEO Mike Hess says that in a meeting with Pilot Flying J in 2012, Waste Harmonics left with a contract that required a monitoring service that, at the time, was not yet offered or even developed by the waste services company.

Although several third-party remote monitoring systems existed at the time, they had drawbacks and deficiencies, according to Hess, who concluded the company would have to create a completely new monitoring technology of its own. The subsequent research and testing by Waste Harmonics led to the iWaste system.

“Waste Harmonics is about providing our customers with the highest-quality products and services — not just about being ‘good enough,’” Hess says. “Pilot Flying J and all of our clients deserved to have something as advanced as iWaste, and although it was challenging to develop, it’s been a platform that’s not only served Pilot Flying J well, but that is now used by nearly 25 percent of our customers. It’s been a huge success.”  

iWaste has been designed to be “especially useful” for multilocation businesses, for whom increased waste and recycling efficiency can translate into significant cost and time savings.

Internet-based technology forms the backbone of iWaste, according to Waste Harmonics, enabling it to monitor, measure and optimize companies’ waste and recycling processes. An integrated trash compactor monitoring service, iWaste provides a web-based dashboard that serves as an access point for monitoring trash and recycling equipment, controls systems status and alarms. The product is designed to help companies predict, troubleshoot and repair trash equipment issues, allowing for a quick response time, fast repairs and minimized machine downtime.

“As adoption of iWaste has grown, it’s really become a best practice for how companies can manage their waste processes in the most efficient manner possible,” says Hess.

Hess and his team are testing the product on vertical balers, stand-alone compactors, and small containers to be able to offer iWaste to even more customers. As the waste industry continues to evolve, Waste Harmonics indicates it is excited to provide additional waste and recycling offerings for multilocation companies.