Chambersburg, Pennsylvania-based ScrapRight Software says it is making “key personnel and tech moves” as it grows its installation base considerably in 2021.
The firm says 2021 has been a record year for the number of new installations of its software, with it being on pace to eclipse 120 new locations for the year.
“As yards look for opportunities to improve the efficiency of their scrap management operations, they have turned to ScrapRight more than any other software provider,” states the company.
“ScrapRight is a well-thought-out software,” says Alexa D. of Berks Container Recovery in Reading, Pennsylvania. “Our efficiency has quadrupled, and inventory, profit management and payouts are a breeze.”
ScrapRight says its management team has spent time and energy enhancing its hosting infrastructure, improving code and “placing the right personnel into key positions to ensure the company will be well equipped to continue its growth and be able to support the massive influx of new customers.”
Shon Duty, CEO of ScrapRight, says, “With the smart, aggressive work we are doing and the quality of product that we are producing, we believe we have an opportunity to capture more than half of the total share of the recycling software market in North America. We expect to put on thousands of new users in the next couple years.”
On the technical side, the firm says it has been engaged in several upgrades. “We are implementing some exciting world-class tools and infrastructure to ScrapRight that will make the users’ experience better than ever,” says Randy Davis III, ScrapRight director of IT and support.
“Redundancy, blob storage and other technical upgrades will allow us to continue to achieve unprecedented uptime and levels of performance,” Davis says. “On top of that, new administrative tools like our upcoming SRX management app will blow away owners and managers with a new level of visibility and decision-making capabilities.”
Davis, who has nearly a decade of ScrapRight tech and customer support experience and what Duty calls a heavily customer-centric approach, envisions his support center outpacing all of ScrapRight’s short-term and long-term projections while offering several support channels.
Kathy Rosario, as a customer service specialist, also has bolstered the team, says ScrapRight. Having served in the medical and tech industries in both the United States and Latin American markets, she provides excellent bilingual support, according to the company.