Chacon, who Pro Disposal & Recycling says has almost single-handedly turned her Lone Tree, Colorado, route into a marvel of customer satisfaction, was named for distinction in the Small Company category.
Winning drivers, according to NWRA’s website, demonstrate the ability to operate their trucks in a safe and responsible manner, have an outstanding performance record and contribute to the positive image of the solid waste industry.
Assistant District Manager Robert Rodriguez, Chacon’s boss, says she had more than 1,800 consecutive work days without a vehicle accident and without a reportable injury, working in a field traditionally dominated by men.
“Gina has taken the time and effort to get to know her customers, and she knows many of them by their first name as well as their children and children's birthdays,” Rodrigues says. “This kind of care cannot be taught.”
Chacon is the main driver serving Lone Tree, which was recently recognized as the community with the nation’s highest rating for customer satisfaction in waste hauling.
“There are a lot of things to like about my job, including the exercise, fresh air and occasional challenges,” says Chacon, adding, “but I get the greatest reward from knowing that I have pleased so many thousands of residents over the years. Some of them have become like family to me.”